Plumbing
Burst pipes do not respect Sundays.
If you are closed on a weekend, you are closed to the most urgent and least price-sensitive customer you will get all week.
Built and run by one person, here in Tulsa. Not a call centre.
What actually goes wrong
There is no such thing as a plumbing emergency that waits for business hours. Water is running right now, and that caller is not leaving a voicemail — they are dialling the next name until a phone gets picked up.
You are under a sink with your hands full. That is not a scheduling problem you can fix by trying harder; it is the physical condition of the job. Every call that comes in while you are working is a call you cannot take.
And the follow-up never happens. You quote a repipe, you mean to ring them Thursday, and Thursday you are on a job. Work that was already won on the estimate quietly goes to whoever called back.
What it does for plumbing
It picks up while your hands are full
Day, night, Sunday. In your company’s name, with your service area and your hours.
It works out whether it is an emergency
Is water running now, is it clean or foul, is the main shut off. It flags what needs you tonight and books what can wait.
It texts you the job before you are out from under the sink
Address, problem, callback number, on your phone — so you decide what is worth driving to without stopping work to find out.
Worth saying out loud
What it will not do
Every one of these is a place where being confidently wrong costs you more than saying “let me have someone call you back.” So it says that instead.
- It will not diagnose or quote. A plumbing price without eyes on the job is a price you will regret.
- It will not commit you to a time window.
- It will not talk anyone through shutting off a main or handling a gas issue. That is you, on the phone, straight away.
Find out what it is costing you
Tell me about your phone and I will come back with a real number for your business, not a slider on a website. No charge, and no obligation to buy anything.