Roofing
Hail hits Tulsa and every phone in your shop rings at once.
You can physically answer maybe forty of them. The rest are calling the roofer whose phone got answered.
Built and run by one person, here in Tulsa. Not a call centre.
What actually goes wrong
Storm work is not a steady business, it is a series of surges. Two days after hail, demand is ten times normal and your capacity to answer is exactly what it was last week. Every unanswered ring in that window is a roof somebody else inspects.
The calls are also longer than they need to be. Half of them are insurance questions — is this covered, do I file first, what is my deductible — and those conversations eat the time you needed for booking inspections.
And roofing is a bidding business. You quote far more jobs than you land, so the phone is not only how work arrives, it is how work is followed up. Most of it never is.
What it does for roofing
It absorbs the surge
A hundred people calling in an hour all get answered, at once, in your company’s name. That is the one thing no amount of staffing solves.
It sorts storm damage from routine work
A leak that is active right now, a missing section after wind, or an inspection request all land differently and get flagged differently.
It captures the address and the story
What happened, when, whether there is water inside, whether they have filed a claim. Enough to route the truck and prepare the conversation.
Worth saying out loud
What it will not do
Every one of these is a place where being confidently wrong costs you more than saying “let me have someone call you back.” So it says that instead.
- It will not tell anyone whether their insurance will cover it, or advise on filing a claim. That is a licensed conversation and a legal exposure.
- It will not estimate a roof over the phone.
- It will not promise an inspection date. It takes the details and you set the schedule.
Find out what it is costing you
Tell me about your phone and I will come back with a real number for your business, not a slider on a website. No charge, and no obligation to buy anything.